Using the Marketing Mix to Maximize Customer Returns

The traditional marketing mix used by businesses comprised of 4 key elements thought to be vital to the success of any business. However, with the passage of time and the variations in the kind of products and services offered, there are 7 key elements today in the marketing mix that require constant evaluation to ensure the best possible results. These 7 P’s are:
Product

Price

Placement

Promotion

Physical Evidence

Process

People

Businesses use a unique combination of all these elements in an attempt to achieve the highest customer satisfaction levels.In this article, we will discuss all the 7 elements in detail and will explain how businesses can make constant variations in their product mix to maximize their goals.Product
What distinguishes your product or service from other products? While there are standard quality and service components to establish performance, the product or service needs to be somehow unique, some way better than its competitor. This “unique selling proposition” is mission-critical to the business’s success. Customer satisfaction with your product or service is of utmost importance. Though it’s important to offer a high quality or a more economical price, better availability or quicker delivery time, it is also essential to make sure that your product or service has something that is unique and that sets it apart from the competitors in the market.Price
Consider if the target market sees the price of your product or service as affordable. If the target market is not willing or able to buy, there is no chance to build your business successfully. If the price of your products is higher than competition, it is imperative to convince the market the value of the price premium.Placement
In order to capture the market, make your products and services accessible and easy to buy. If the customer can’t find you, they can’t buy from you. If you offer online sales, carefully consider the process customers must go through to buy online. A difficult purchasing process is a barrier to sales. Know where your target audience lives and shops in order to put your product in front where they can see and learn about it.Promotion
Promoting your product through the right channels to ensure highest exposure is essential to the marketing process. A promotion on broadcast TV or radio is expensive compared to other channels; they will reach people who may have no interest or not be qualified to buy your products. The costly reach of broadcast media can waste valuable marketing dollars with little return. If the channel is online, use the internet – and search engine optimization – to your advantage. Find out the keyword search terms that will bring the most amount of traffic. Leverage the content and position of the websites that feature your product to its best advantage. If promotion is direct mail, give careful consideration to a targeted mailing list. Direct mail can be more focused and waste less resources, resulting in a more exacting approach to your target market.Physical Evidence
Think about all aspects of your organization that your prospective customer encounters. From the cleanliness of the selling floor and lavatories in a brick and mortar location to the ease of website navigation, the visit should be a pleasant and hassle-free experience for the customer. Polite, courteous and well-trained staff should be a priority to convey an image of quality from the product to the people who help sell and re-sell the product. The primary and secondary packaging can elevate a simple useful product and make it more desirable. Everything that the customer comes in contact with comes under the physical evidence.Process
A lead generation process happens from the time your marketing is seen or heard by the customer until they take advantage of your call to action. The sales process starts from that call to action until the product or service is successfully delivered and paid for. Is the process well-tested and reliable? Is the experience the same from the customer’s point of view each time they interact with your company? How efficient is the sales process? If the process can be delivered from lead to sales in the optimum amount of time, conserving resources and expense, it can be replicated over and over to build more sales revenue.People
From the people who answer the phone, greet the customer, handle problems, process payments, follow up on the sale, and manage the team to the president of the company, all actions contribute to an image of quality and service. It’s common to hear companies say we have great customer service in today’s world, but how they deliver the great service is what holds great significance to the customer.How Companies Use the Marketing Mix
The marketing mix experiences a lot of variations throughout a product’s lifecycle stage. For example, if we look at the category of health supplements, a lot of the brands started off as delivering nutritional supplements to men and women in the market. However, in the development stage of the product’s lifecycle, brands were focusing more on gaining exposure through lower introductory prices and different promotional packages. As the brands crossed the Introductory stage and moved on to growth stage, businesses started catering to more specialized categories such as Teens, Men, Women, and the above 50 and began developing more products for each category. These line extensions are typical of a business in the growth stage. When a company is in the mature phase of their lifecycle, it is common to re-launch their products with innovation to capture the surge of business experience in the development stage. In the category of health supplements, many brands identified the opportunity of attracting customers looking for exercise and athletic supplements for enhance performance. This new market segment opened the doors of a completely new marketing niche for businesses that focused on diversifying the market and on increasing the market for this new category.Conclusion
Experienced marketing consultants such as 1st Straw Marketing ask a lot of questions to dive deep into the different aspects of business. Getting to know the perception of the market and the internal workings of the company selling products and services is essential to developing a strategic and tactical plan that can be successful. Depending on each stage of the product’s lifecycle and the influence of the market, business leaders and professional marketers are constantly evaluating their marketing mix and making changes to serve their target market better. Planning, review, evaluation and research goes into determining every element of the marketing mix and is vital to the overall success of a business.

My Buddy Mario – A True World Traveller and Conoisseur of Intercultural Experiences

In the 16 years that I have known my friend Mario I have heard many different tales of his world travels and he is one of those people who have lived, worked and hitchhiked through different exotic countries. Mario is a Toronto high school teacher and teaches French and world issues. He spent time living and working in places like Thailand, Indonesia, Mexico and Quebec and came face-to-face with often vastly different cultures.Mario is also an immigrant in two different countries, Australia where he moved as a small child in the 50s, and Canada, where he arrived as a teenager. Here is his story, the story of an immigrant, traveler and global adventurer.1. Please tell us a bit about your background. Where were you born and where did you grow up?I was born in San Vita al Tagliamento in northeastern Italy in the province of Friuli. But my parents are of Calabrese origin from Southern Italy. After his military service in the north of Italy my father decided to stay there due to his fondness for Friuli culture. In 1953 my father moved our family to Australia where he worked with a French contracting firm and we settled in Brisbane, Queensland when I was 2.5 years old. It was there that I had my first memories of the immigrant reality which was a very simple house made of wood. The roof leaked into our house and we had plants growing through the floor in the kitchen. The conditions were very basic, but this would set the stage for 11 years of a very challenging cultural adjustment period, following which my father moved us to Canada in 1964.At that time, Italians faced a lot of discrimination, even harassment or sometimes violence in different forms, physical and psychological. My family was actually the target of a number of different forms of attack because we were immigrants. It made for a rather paranoid existence, constantly having to looking over your shoulder.Remember, this was the 50s and Australia was still governed within the framework of the “White Australia Policy”, a form of institutionalized apartheid. I witnessed various acts of brutality towards Australian aborigines with whom I was often mistaken, given the darkness of my skin. The proximity to the sea, however, made me appreciate the beauty of Australia in its purest form. During this time I developed a strong sense of self-reliance and I learned the importance of defending myself.In the mid 70s I returned to Australia and I noticed that the work of many of those earlier immigrants had born fruit in the form of comfortable lifestyles and accomplished middle-class experiences. Italians had finally become mainstream and accepted. This also corresponded with Australia’s new multi-cultural policy. Australia started to open up to different nationalities, which made for a more tolerant society.2. You are a gifted multi-lingual individual. How many languages do you speak and what are they?English and Italian are my first two languages. I also speak French, Spanish and Portuguese at a pretty high level. In addition, I also get by in Indonesian and I speak basic German and some phrases in Russian. The sound of different foreign languages fascinates me and I also appreciate that speaking the language is the key to these foreign cultures. Apart from the initial period during high school when I was exposed to English, French and German for the first time, the rest of my languages were acquired through living in the culture.3. What was it like when you first came to Canada?I remember it being very very cold since we arrived in Canada on February 16, 1964. My first observation was a very abrupt introduction to the Canadian climate. For a good several years I found it very difficult to adapt to the climate. On the other hand, as far as culture went, I could finally tap into my Italian-ness. It was actually in Toronto that the whole notion of being an Italian took on a new meaning for me because I felt accepted. I felt embraced here and felt that I could express my Italian heritage which led to me perfecting my Italian, considering I had suppressed speaking Italian in Australia. Once we came to Toronto I felt a desire to further go into the language.High school in Canada was an appreciation of many other languages. We were offered courses in French, German, Latin and Spanish at the high school level. The school I went to reflected the transitional nature of Toronto at that time, which had been very WASP (white, Anglo-Saxon, Protestant) until the 1960s and from then on started to change into a more cosmopolitan environment. There were people of different backgrounds which made you comfortable expressing yourself. By the time I went to university I was fairly at ease with my own intercultural identity.My appreciation for Portuguese started on a construction job in Tecumseh, Ontario, where 2 gangs of construction workers, one Italian, one Portuguese, were confined to a very small house, provided by the construction company and were forced to live and interact with one another. I started to appreciate the similarities and differences with Portuguese culture, which I found absolutely fascinating. This was my initiation into the Portuguese language.4. What were your earliest travel experiences?Apart from the immigrant boat travels, my first travel memories were when I hitchhiked to Niagara Falls and Barrie, a medium-size town 90 minutes north of Toronto, when I was 15 years old. This gave me a sense of independence and the ability to design my own path on any trip. I felt in control and decided where I wanted to go. We did not realize that we needed a passport to cross into the United States, so we learned the lesson that you need your documents in order when traveling to foreign countries.The next big trip was at the age of 17, crossing Canada with a fellow student in a VW beetle. We went to Vancouver for one month, picking strawberries, working on farms to survive. The second leg of that trip was to Mexico via California. This was the period of Height-Ashbury, the Summer of 68, and we truly experienced Flower Power in San Francisco. This left a lasting impression on me because of the freedom and the camaraderie among the youth. Anybody would open their house to you and you felt a bond with many young people.The paradox of this period was that it was during the Vietnam War. So just as you had young people bonding with each other, believing that peace was the answer to the world’s dilemmas, people were getting killed on the other side of the globe. The administration in Washington believed that war was the answer and these young people had in effect opted out of the system.Mexico in itself was an eye-opener. It was my initiation into Latino culture and decrepit third world conditions of the masses. This was my politicization when I realized the plight of the majority of humanity and it made me even more curious to go back and get in contact with these people.When I came back from Mexico it was very difficult to adjust to mundane middle-class values, just fitting into my place into my system. So I dropped out of 2nd year university and continued traveling without a set itinerary.I went to Europe first, starting with London, worked in a hospital, and then spent 2 months traveling Europe on a Eurail pass. After Spain I visited Morocco where I met a guy called Giovanni Pozzi who turned me onto images and illusions of Afghanistan, a place he had been to before. This created a great desire in me to also discover that part of the world.After Morocco I intended to meet up with Giovanni and travel with him from Brindisi, Italy, overland to Afghanistan. In September of 1971 I visited him in Milan after having gone back to discover my Italian heritage, and I then linked up with him in Brindisi from where we took a ferry to Greece and began our overland journey in the direction of Afghanistan.We made it to the Turkish-Iranian border after a harrowing incident on a Turkish train which derailed. Unfortunately I had not learned the lesson of my teen years and had not checked out visa requirements for Canadians. Iran required a visa for Canadians, so I had to return to an Iranian consulate on the Black Sea where I obtained my Iranian travel visa. Somehow Giovanni and I got separated and this was the beginning of true independent traveling. I learned never to depend on other people’s information, always double-check everything yourself.3. Please tell us of your experiences and impressions during your first trip to Asia.After traveling through Iran for about a week, which was during the repressive reign of the Shah, I hitchhiked with 2 Pakistani truck drivers from Tehran to Mashad, the site of the Blue Mosque, one of the most beautiful mosques in the Islamic world. From there we went to Herat, Kandahar and Kabul in Afghanistan, where I was privy to some of the most fantastic images of Afghan culture. I saw horsemen in bright green silk pants, in attire suited more to the Middle Ages than the 1970s. Afghanis appeared to be a very proud people, dignified and ferociously independent.After a short stay in Kabul I went through the Khyber Pass into Peshawar in Pakistan. This too was an amazing view into the gun culture of this region. Every man had a gun 4, 5 feet long and it was truly an overwhelming sight to see this much weaponry on display. Unfortunately this was to continue since a war would erupt between Pakistan and India at this time, and after leaving Pakistan I ended up traveling through India during a time of war.I was traveling on trains with a mobilized army, a people in frenetic motion not knowing what to do. The whole country was in a state of tension. Foreigners were asked to leave the country, so after a month in New Delhi I had to change my plans of visiting Ceylon (present-day Sri Lanka) and take the next flight out of Calcutta in the direction of Bangkok. The flight ticket at that time cost US$80 one way in 1971. Calcutta was also the site of millions of refugees pouring in from what would eventually become Bangladesh. They literally overtook Calcutta. I was about to sleep outside when I was approached by a couple of Anglo-Bengalis who insisted that it was absolutely improper for a European to sleep on the ground that way. They then insisted that I go and stay with them for a couple of nights. Their only requested favour in return was to send them a Levi jacket when I’d get back to Australia.4. From India you moved on to Thailand. Please tell us about your experience in South East Asia.In Bangkok of 1971 I would stay at the Atlantic Hotel for $1 a night, Bangkok was still a relatively small capital at that time. I left Bangkok and headed south, hitchhiking where I was brutally initiated to Thai culture. I was at the back of a pickup truck and dangling my feet out of it, the pickup truck was passed by another vehicle whose occupants got out and threatened me, pointing to my feet. Luckily a young Canadian from Saskatoon, Murray Wright, was sitting in the front of my pickup and explained that it was a big mistake to show the soles of your feet. This is a major insult in Thai culture. I then realized that when traveling it is very important to understand non-verbal communication as well. This was a major lesson for me.This meeting with Murray was fortuitous. He had had an accident building a Japanese sugar factory and asked me if I would take over his job as a carpenter. This led to one month working with Thais and understanding to some degree Thai culture. It was also my first experience of amoebic dysentery, a tropical disease, which nearly killed me. This is how I was initiated to eating conditions in the developing world.

US Markets in green on Friday; Dow 30 up over 345 points, Nasdaq Composite, S&P 500 up nearly 1%

US Markets were trading in the green on Friday with Dow 30 trading at 30,678.80, up by 1.14%. While S&P 500 was trading at 3,701.66, up by 0.98% and Nasdaq Composite 10,690.60 was also up by 0.71 per cent

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US Markets in green on Friday; Dow 30 up over 345 points, Nasdaq Composite, S&P 500 up nearly 1%
Earlier today, Indian stock markets ended the week on a winning note. It was the sixth straight gains for equity markets. Source: Reuters
US Markets were trading in the green on Friday with Dow 30 trading at 30,678.80, up by 345.25 points or1.14 per cent. While S&P 500 was trading at 3,701.66, up by 35.88 points or 0.98 per cent and Nasdaq Composite 10,690.60 was also up 75.75 points or 0.71 per cent. A Reuters report said that today’s strength was on the back of a report which said the Federal Reserve will likely debate on signaling plans for a smaller interest rate hike in December, reversing declines set off by social media firms after Snap Inc’s ad warning.

Source: Comex

Nasdaq Top Gainers and Losers

Source: Nasdaq

Earlier today, Indian stock markets ended the week on a winning note. It was the sixth straight gains for equity markets. The BSE Sensex ended at 59,307.15, up by 104.25 points or 0.18 per cent from the Thursday closing level. Meanwhile, the Nifty50 index closed at 17,590.00, higher by 26.05 points or 0.15 per cent. In the 30-share Sensex, 13 stocks gained while the remaining 17 ended on the losing side. In the 50-stock Nifty50, 21 stocks advanced while 29 declined.